Refund policy

We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at service@bottlejoy.com. Please note that returns need to be sent to the following address: [2nd Floor, Building 1, No. 68, Guiping Road, He'ao Community, Henggang Town, Longgang District, Shenzhen, Guangdong, China
Smiling Earth Co., Ltd.]

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

For any return issues, you can contact us at service@bottlejoy.com anytime.

damage and problems
Please inspect your order when you receive it and if an item is defective, damaged, or has received the wrong item, please contact us immediately so we can evaluate the problem and correct it.


Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made products (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns for promotional items or gift cards.


replacement
The quickest way to ensure you get what you want is to return the item you own and, once the return is accepted, purchase the new item separately.

EU 14-day cooling-off period
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order for any reason within 14 days without valid reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.


Refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to the original form of payment within 10 business days. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at service@bottlejoy.com.